Hello! Hope you're all having a great weekend! I'm super pumped for next week since I only have to work for three days, then get a four day weekend! I definitely need the extra days off; I've been having a hard time lately with stress and what-not, and I feel like a long, semi-relaxing break will do me some good. Minus Thanksgiving because that's probably going to turn out to be quite drama-filled and is one of the things that's stressing me out so we'll stop talking about that for now.
Anyhow! Sephora! VIB! Sale! Yes! Every year (at least, every year I've been a VIB), Sephora has had a special 20% "Friends and Family" type of sale during the fall/around the holidays (I'm trying to remember when the last one was...I think there was snow on the ground and it was cold, but I also may be thinking of another VIB special that was during the spring. It's cold and snowy here from late fall-late spring...). This year, only VIB and VIB Rouge members were given the 20% off coupons (I think this is different from last year because I saw a few comments on Facebook from people who were upset that it was only for VIBs this year, but I don't know for sure since I've been a VIB for a long time now) with another one-time use coupon they could give to a family member or a friend (the 20% coupon for the VIB was reusable during the sale from Nov. 7th-Nov. 11th). These 20% off coupons are a big since it's 20% off everything (I'm sure there's some exceptions, but they are few and far between) and a lot of the makeup at Sephora is high-end and rarely ever on sale. Before the sale, I was about $140 away from hitting VIB Rouge, and, since I'm pretty sure I'll never get that close to it again (you have to spend $1000 in a calendar year...I really hope I never do that again...) I really wanted to use this sale as a way to maximize my spending power and push through.
I can happily say that I am now a VIB Rouge with all perks due to such a prestigious title (in all honesty though I'm kind of embarrassed...that's about $100 a month on beauty products. From one store...).
I'll start with my online order since that's the stuff I "got" first (though technically, I got the things I bought in the store physically first since my order didn't come until around Wednesday). I actually have a little rant about my online order, so I'll start there and get happier as I go.
The VIB Sale started at midnight on November 7th online (in store it started when the store opened that day, obviously). Since Sephora headquarters are located on the east cost, they run on Pacific time, so midnight for them was 2am for me. My plan was to fiddle with my cart and then, at 2am, to place my order and go to bed since I had to work that day. Because these 20% off sales are so few and far between, people really like to take advantage of them and I was afraid that if I waited until Thursday morning, some of the things I wanted would be sold out. Granted, I don't think anything that I was looking to order was really in much danger of selling out (unlike some palettes and things like that), but I can be an anxious person about those things and figured I'd sleep better knowing that my order was placed.
As soon as 2am came around, I set about placing my order. I don't have my card saved to my account since the small annoyance of having to re-enter it every time is much preferable than, say, if my account got hacked and someone decided to go on a shopping spree. I got to the final "place your order" button, clicked it, and waited. And waited. And then waited a little more. Until I got an error message saying that Sephora was unable to process my order. I figured there was a lot of strain on the servers at that moment so it might have just timed out, so I went about replacing my order. To have it error out again. I even did a third time and still it failed. So I began to get worried. I figured the best way to see if other people were having my same problem would be to check out Sephora's Facebook page. And people were definitely having the same problem. It seemed like no one was able to place their orders; they got to same point as me and then got the same error messages. Since it was already so late, I figured I'd just stay up a little longer, watch the feed on FaceBook, and see if things fix themselves. Soon, some people started reporting that they were getting their confirmation e-mails, but that their cards had been charged twice, three times, even five times! This got me really worried so I immediately checked my bank account. Sure enough, there were three charges for the order I had tried to place three times. I checked my e-mail to see if my order had gone through, but there was nothing. I went back to FaceBook and more and more people started to write, quite angrily, on the wall that their cards were maxed out with no confirmation, their giftcard values had been depleted but no confirmation, that their order was confirmed but that they had been charged seven times for it...it was awful. What was even worse was that the Sephora customer service line didn't even open until 6am Pacific time (so 8am my time). People were very upset that Sephora didn't have the foresight to have special customer service hours for what is basically their biggest and only sale of the year (Black Friday is probably the only competitor to sheer volume). I was very upset, but realized that my problem was very small compared to some other people; some people tried to place $200+ orders multiple times, their cards being charged each time with no confirmation. Around 3am, I had to give up and go to bed. Even though people were reporting that their orders were going through by this point, I didn't want to risk a fourth charge on my card. I figured I'd call customer service in the morning and figure out things from there.
As soon as it was 8am, I started to try and call Customer Service. They were so swamped that I didn't even get a dial tone until about 10am. I spent about 15 minutes on hold, then was able to talk a very friendly Customer Service Representative. I explained to her what happened (even though I'm sure that's all she heard about that morning) and she told me she'd check on my order status to see if it went through. She also reassured me that the extra charges would drop off in one to seven business days (they were just card authorizations, so they weren't actual charges yet, but my bank treats them like they're already taken out of your account. I'm sure most banks are like this). Unfortunately my order had not gone through, but she was more than happy to help me place it over the phone. I figured why not, then I'd know it was coming, so she read off the items that were in my cart from the previous night to confirm before she placed the order. Two of the items were missing, so she said that they must have sold out, but that she could look for them to make sure. I didn't have the item numbers or anything with me (I was at work, in a ladies restroom for semi-privacy so I didn't have access to a computer or anything and I don't have a smartphone) so I tried to explain to her the best I could what I wanted, but she couldn't find it. I told her that I appreciated her help, but that I'd just try to place my order when I went home for lunch.
When I went home for lunch, I checked my cart and it seemed like everything was still there, including the two items that were missing from cart when I was on the phone. Normally, if an item in my basket is sold out, Sephora won't let me move forward in the ordering process until I remove it. I didn't get any such warnings, and I was able to complete my order. I was very worried that I wouldn't get a confirmation e-mail, or that the items actually were sold out, but I had to go back to work so I couldn't wait and see. When I got home, I checked my e-mail and I did have an order confirmation! I also had four charges on my account for the same order, but three of those would hopefully drop off. A day later I got my shipping confirmation, three days later I got my order, and everything was in it! The three extra pending charges also eventually dropped off (though it took about five-six days) so everything worked out in the end. END RANT.
Now let's look at makeup (and makeup-like things)!
As with every Sephora order, I got three samples.
For this order, there are two big things that I knew I wanted to buy, two sale things that I was worried about selling out, and one kind of random thing I picked up on a whim but am really happy I did because I ended up really liking it and now I'm going to totally repurchase it. I'll start with the two items that made up the bulk of my order, starting with the YSL Touche Eclat Radiant Touch Set.
The next big (and second most expensive) part of my order was a replacement head for my Clarisonic.
And then I threw in some random things!
Thus completes my online order! At this point, I was about $44 away from becoming a VIB Rouge. I wasn't going to spend anymore, but I didn't want to waste my 20% off coupon, so I said the heck with it and went in store to push myself over the edge. In store, I picked up two things; the Glitz&Glam Party Sampler and a mini set of essential oils from 21 Drops.
And that's the Glitz&Glam Party Sampler! For $45, I definitely think it's worth it. It's a whole party look in a bag, but the best part is that it's a fairly neutral/natural look, just with a bunch of glitter!
And now for the whole point of this crazy amount of shopping...
And that's my VIB 20% Off Sale/Becoming a VIB Rouge member adventure! I spent more money than I wanted to, but I'm pretty happy with most of what I bought and I definitely got to try some new things, which I always love to do!
Thanks for reading! <3